Information We Collect

We collect different types of information to provide and improve our economic planning education services. The data we gather falls into several categories based on how you interact with our platform.

Personal Information You Provide

When you register for courses, contact us, or engage with our learning materials, you may provide:

• Full name and contact details (email address, phone number)
• Billing address and payment information for course enrollment
• Educational background and professional experience related to financial planning
• Learning preferences and course selections
• Communications you send to our support team at [email protected]
• Feedback, reviews, and survey responses about our educational content

Automatically Collected Information

Our systems automatically gather certain technical data when you visit pulsebrainhub.com:

• Device information (browser type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages visited, time spent on each section, and navigation patterns
• Referral sources and search terms used to find our site
• Course completion rates and learning progress metrics
• Video viewing duration and interactive exercise engagement

Educational Performance Data

To support your learning journey, we track progress indicators including quiz scores, assignment submissions, discussion participation, and module completion status. This helps us understand how students engage with our economic planning curriculum.

How We Use Your Information

The information we collect serves specific purposes related to delivering quality financial education. We don't use your data for unrelated marketing or sell it to third parties.

We use your contact information to send transactional emails about your courses, payment confirmations, and account updates. Occasionally, we might share tips about financial planning education or notify you about new learning opportunities that match your interests. You can opt out of promotional messages anytime while still receiving essential service communications.

Data Storage and Security

Your information is stored on secure servers with multiple layers of protection. We implement technical and organizational measures appropriate for an educational platform handling personal data.

Security Measures

1. Encryption of data in transit using industry-standard SSL/TLS protocols
2. Secure database storage with access controls limited to authorized personnel
3. Regular security audits and vulnerability assessments conducted quarterly
4. Employee training on data protection practices and confidentiality requirements
5. Backup systems to prevent data loss while maintaining security standards
6. Monitoring for suspicious activity and unauthorized access attempts

Data Retention

We keep your personal information for as long as your account remains active or as needed to provide services. After you complete a course, we retain educational records for seven years to comply with Vietnam's educational institution requirements. Account information stays active until you request deletion, though some data may be preserved longer for legal or legitimate business purposes.

Sharing and Disclosure

PulseBrainHub doesn't sell your personal data. We share information only when necessary to operate our educational services or when legally required.

Service Providers

We work with third-party companies that help us deliver our platform. These include payment processors, email service providers, hosting companies, and learning management system vendors. All service providers are contractually obligated to protect your data and use it only for specified purposes related to our educational services.

Legal Requirements

We may disclose your information if required by Vietnamese law, court order, or government regulation. This includes responding to lawful requests from authorities regarding national security or law enforcement matters. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If PulseBrainHub undergoes a merger, acquisition, or sale of assets, your data may be transferred to the new entity. We'll notify affected users about any ownership changes and provide options regarding your information if the new entity's privacy practices differ substantially.

Your Rights and Choices

You have significant control over your personal information. Under Vietnam's data protection framework, you can exercise several rights regarding the data we hold.

Access and Correction

You can view and update most personal information through your account dashboard. For data not directly accessible, send a request to [email protected]. We'll provide a copy of your information within 15 business days and help correct any inaccuracies.

Deletion Requests

You may request deletion of your account and associated personal data. We'll process these requests within 30 days, though some information might be retained longer for legal compliance or legitimate business needs. Educational records may be archived rather than fully deleted to comply with Vietnam's record-keeping requirements.

Data Portability

Request a machine-readable copy of your personal data to transfer to another service. This includes your profile information, course enrollment history, and learning progress data. We'll provide this in a commonly used format within 30 days.

Marketing Communications

Opt out of promotional emails by clicking the unsubscribe link in any marketing message or adjusting your communication preferences in your account settings. You'll still receive transactional emails about your courses and account activity.

Cookies and Tracking Technologies

PulseBrainHub uses cookies and similar technologies to improve functionality and understand how students use our platform. These small text files help us remember your preferences and analyze site performance.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like login sessions and course access
• Performance cookies: Help us understand which content is most useful and where students encounter difficulties
• Functional cookies: Remember your preferences such as language settings and course bookmarks
• Analytics cookies: Provide insights into how visitors navigate our educational resources

Most browsers accept cookies automatically, but you can modify your browser settings to decline them. Note that disabling cookies may limit some platform features. Our learning management system requires certain cookies to track course progress and maintain your session securely.

International Data Transfers

While PulseBrainHub operates primarily in Vietnam, some of our service providers maintain servers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Vietnam's data protection standards.

We use standard contractual clauses and work only with providers who demonstrate adequate security measures. Your data receives the same level of protection regardless of where it's processed.

Children's Privacy

Our economic planning courses are designed for adults and individuals at least 16 years old. We don't knowingly collect personal information from younger children. If you believe we've inadvertently gathered data from someone under 16, contact us immediately so we can remove it from our systems.

Changes to This Policy

We update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant modifications, we'll notify active users via email and post a notice on our website. The "Last Updated" date at the top shows when the most recent changes took effect.

We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of PulseBrainHub after policy updates indicates acceptance of the revised terms.

Third-Party Links

Our educational content sometimes includes links to external resources, articles, or tools that might help your financial learning journey. These third-party sites have their own privacy policies that we don't control. We're not responsible for the privacy practices or content of external websites. Review their policies before sharing personal information.